The general terms of sale are the standard conditions of the mail order followed by the major national sites and requests for the protection of the customer.


  • All prices on the website are intended to include VAT and excluding shipping costs and marking costs.
    Prices are understood to include the cost of packaging.
  • The purchase invoice will be issued after the customer receives the goods, each customer is required to print the invoice directly from his account. The customer can also specify billing information other than the shipping data.
  • On the part of Occhial House the order will be fulfilled unless the force is impaired.
  • Occhial House will make all efforts to ensure that the goods are delivered within the confirmed deadline. Occhial House will not be liable for any damage or loss resulting from the failure or delayed delivery. The customer will be able to request the cancellation of orders that, by the confirmed delivery date, have not yet been fulfilled or withdraw from the purchase within 14 days after delivery.
    Occhial House may cancel the order at any time if the goods are not expected to be exhausted.
  • Any defects and defects in the goods or requests for returns must be reported, within 14 days of arrival.
    Returns must be authorized by Occhial House.

General terms applied to online sales on the site and pre-contractual information.

The Buyer expressly and pre-stated that he made the purchase for purposes unrelated to the commercial or professional activity exercised.

Identification of the Seller

The goods covered by these general conditions are placed for sale by Occhial House Ltd. on – www.occhialhouse.it – Milan (MI), P. I. 03842080156

How to pay and refund

Each payment by the Buyer can only be made by means of one of the methods indicated in the relevant web page by the Seller.

Any refund to the Buyer will be credited by one of the methods proposed by the Seller and chosen by the Buyer, in a timely manner and, in the event of the exercise of the right of withdrawal, at most within 30 days of the date the Seller became aware of the withdrawal itself.

Delivery times and methods

Shipments are made by courier GLS. In Italy,we commit to deliver your orders within 72 hours Working. For orders received on Sunday and Monday, the shipment will take place the following Tuesday, unless unforeseen. ForEurope, the costs and shipping times will be automatically calculated at checkout. For the rest of the world contact by email info@occhialhouse.it


All sales prices for the products on display and indicated on the website are expressed in euros and are offered to the public under art. 1336 c.c.

Sales prices include VAT and any other tax.


All products offered are covered by the manufacturer’s official two-year warranty for compliance defects, under DL 24/02. Damage caused by misuse is not guaranteed and we will not be held liable for direct or indirect damage resulting from misuse. To take advantage of the warranty of the purchased product, just contact us to agree to send the item to our headquarters. We also inform you that the warranty remains valid if the glasses have production imperfections.

Limitations of responsibility

The Seller takes no responsibility for disruptions attributable to force majeure if he is unable to execute the order on the terms of the contract.

The Seller may not be held liable to the Buyer, except in the case of gross misconduct or misconduct, for malfunctions or malfunctions related to the use of the Internet outside the control of his own or its suppliers.

The Seller will also not be liable for damages, losses and costs incurred by the Buyer as a result of the non-execution of the contract for reasons not attributable to him, having the Buyer entitled only to the full return of the price paid and any additional charges incurred.

The Seller takes no responsibility for any fraudulent and unlawful use that may be made by third parties, credit cards, checks and other means of payment, for the payment of the purchased products, if it proves that it has adopted all possible precautions on the basis of the best science and experience of the moment and on the basis of the ordinary diligence.

In no case can the Buyer be held liable for delays or inconveniences in the payment if he proves that he has made the payment in the times and manner indicated by the Seller.

Buyer’s Obligations

The Buyer agrees to pay the price of the asset purchased in the times and manner above.

The information contained in this contract has, however, already been viewed and accepted by the Buyer, who acknowledges this, as this step is made mandatory before the purchase confirmation.

Right of withdrawal

In any case, the Buyer has the right to withdraw from the contract, without any penalty and without specifying the reason, within the period of 14 (fourteen) solar days, starting from the day of receipt of the purchased asset.

If the Buyer decides to take advantage of the right of withdrawal, he must notify the Seller by e-mail to the e-mail address within 48 (forty-eight) hours later.

For being entitled to a full refund of the price paid for the products should not have been damaged or altered or used. The cases, boxes and any attached accessories are to be considered an integral part of the product, as well as all the documentation attached (guarantees etc.) The return of the asset must still take place at the latest within 14 (fourteen) days from the date of receipt of the asset at:

Occhial House Ltd, via G. Paisiello, 1 – 20131 Milan (MI) – Italy

The only costs owed by the Buyer for the exercise of the right of withdrawal under this item are the direct costs of returning the property to the Seller.

The Supplier will refund the full amount paid by the Buyer, excluding direct costs for the return of goods, within 30 (thirty) days of receipt of the notice of withdrawal, subject to check that it is integrated, complete with all its parts, with the original packaging completely intact and without any damage.

By receiving the communication with which the Buyer communicates the exercise of the right of withdrawal, the Parties of this contract are dissolved from each other’s obligations, except as provided for in the previous points of this article.

The seller will refund the customer the amount paid in the following ways: bank transfer.

Communications and Complaints

Written communications directed to the Seller and any complaints will be considered valid only if sent by email to the following address ohmilano@occhialhouse.it.